Industry leading IMSM Ltd. specialise in the implementation of ISO standards, serving an international client base. The assessment, carried out by a team of EFQM Assessors, is designed for organisations that are well on their way to achieving sustainable excellence. It recognises their efforts and identifies good practices.
Continual assessment and improvement is a must for any company to achieve sustainable success, particularly in today’s highly competitive and economically challenging marketplace. For IMSM Ltd. the best way to accomplish this was to adopt the EFQM’s Excellence Model as the company’s framework.
The EFQM’s Excellence Model covers 9 sets of criteria required to establish a framework that allows a company to grow in a structured and organised fashion and still maintain a culture of excellence. The intensity of the process and the assessment allowed IMSM Ltd. to identify the company’s key strengths and perhaps more importantly, the weaknesses – vital information for any company wishing to maintain a market leader position.
So why did IMSM Ltd. do it? Well, obviously there is the kudos of receiving a recognition award and the ability to advertise that on headed paper and company literature. But the longer IMSM Ltd. is involved in the process, the more the benefits to everyone become apparent. IMSM Ltd.’s employees are being personally developed and trained, and their clients are being offered a continually improved service. Internal processes and long term strategy are structured and proactive rather than reactive. In short, IMSM Ltd. is a better company.
Wendy Mewis, Company Secretary and head of IMSM Ltd.’s EFQM leadership team, comments on undertaking the award, “Our assessment week was tiring, stressful but intensely rewarding. The achievement of our goal made all the hard work worth it and the assessment feedback has given us invaluable insight in how to move forward.” She continues, “I am delighted that the company has now been awarded 4* recognition - a triumph that is down to everyone’s continued hard work and determination for continual improvement. Which is reflected throughout the company and that ultimately benefits our clients.”